Frequently Asked Questions
Will using compatible cartridges void my warranty?
NO! It will not void your warranty. In fact, it is against the law for companies to force you to buy their supplies exclusively. The Federal Trade Commission Sherman & Claton Antitrust Acts protect your rights as a consumer to buy supplies wherever you please without fear of losing your warranty.
Are your cartridges guaranteed?
Yes! Your complete satisfaction is guaranteed on ALL Cartridge King Remanufactured Toner Cartridges or you will receive a 100% refund. This guarantee covers ALL Cartridge King remanufactured toner cartridges for one year from date of purchase. Please refer to the Return Policy section on this website.
How much money can I save using a remanufactured cartridge?
You can save as much as 30-50% depending on what cartridge you use.
Will I get as many prints from a Cartridge King cartridge as from an OEM cartridge?
Yes! You will get at least as many prints and often more. Cartridge King has invested extensive time and money to ensure each and every cartridge is of the very best print quality and yielding additionally more prints than from an OEM cartridge.
I have tried compatible cartridges before, but I was not satisfied with the quality. How do I know yours will be different?
Compatible cartridge technology has reached above and beyond any previous level of quality. Cartridge King is STMC Certified, the highest form of quality certification in the industry. STMC certification assures you that every Cartridge King cartridge has been tested and measured for superior cartridge performance. Cartridge King cartridges are built to OEM standards using many of the same components: toner, new drums, rollers and other parts using strict procedures. Cartridge King has 12 years of experience and knowledge to offer you.
What if the cartridge I am looking for is not remanufactured but a new one?
Cartridge King also offers a wide variety of new OEM cartridges from many manufacturers. If you don’t see the cartridge you are looking for, please call or email us. Cartridge King keeps a large inventory of new items in stock at all times.
What do I do with my Empty Cartridges?
Cartridge King needs your empty cartridges back to complete our recycling process. Please call or email us and we will pick them up Free.
I can’t find the cartridge for my machine?
In the pricing section, the cartridge number and the machine it fits, are listed together. If you do not find it there, please call 888-621-5860, fax 620-241-8533, or email us at info@cartridgekingks.com.
I accidentally ordered the incorrect cartridge. What do I do now?
Please call us at 888-621-5860 or email us at info@cartridgekingks.com. Refer to the Return Policy Page for instructions.
How much is shipping?
Local delivery in the McPherson, Wichita, Topeka area is Free with a minimum order of $50.00. State agencies, schools and universities are Free. Shipping to other areas are subject to the chart in the Shipping section of this site. You may also stop by and pick up your supplies at any of our 3 locations.
How long does it take?
Orders on most stock items are hand delivered same day or next day depending in what area of service you reside. Delivery times of orders shipped by UPS are stated in the shipping chart.
Do you offer overnight shipping?
Yes, we offer UPS ground, 2nd day and overnight. Please go to the Shipping Chart for pricing.
I am out of toner/ink right now. What can I do?
First, order an additional cartridge for a back up and keep it on the shelf. This will save you from being totally out and the hassle of down time on your printer. Call the Cartridge King nearest you and ask for emergency service delivery. Any of the Cartridge King phone numbers can assist you.
My cartridge is not working. What do I do?
Please call us at 888-621-5860 or email us at info@cartridgekingks.com. Refer to the Return Policy Page for instructions.
Is this site secure?
Yes! This site has secure credit card ordering and is protected by a valid security certificate issued by Thawte. The secure certificate encrypts data between the client's computer and the server when you are placing your order and providing credit card information so that the data is encrypted as it travels to the secure server.
Can I use my PayPal account to check out?
Yes! If you have a valid PayPal account, you can elect to checkout using PayPal Express from the shopping cart. You will be taken to PayPal to provide your username and password to complete your order.